The customer service sector of IT has changed radically over the past decade or so. But I’ve noticed that, although technology is ever changing, the primary needs of customers remain more or less consistent. They want immediate, knowledgeable, personalized service when they approach the service desk with a problem.Details
Comprehensive systems management is a cornerstone of IT in 2017. Endpoint Systems Management (ESM) allows not only tracking a company’s inventory of computers in real time, but also the ability to remotely push software upgrades and patches for a variety of software suites. Anything a desktop technician can do with a computer can be done remotely with endpoint management, and for an entire environment at once rather than one computer at a time.Details
The concept of hyperconvergence is relatively new in the field of cloud and virtualization computing. It’s become a bit of a buzzword in today’s business environment because it claims to be facilitating new efficiencies that are truly groundbreaking. At Calance we can speak to these efficiencies first hand.Details
From Legacy Code to Modern Technologies – Many companies invested a lot of time and money to build robust in-house business applications utilizing COBOL as the programming language and CICS as the user interfaces. Here’s how we leverage this legacy code and huge mainframe databases (and our baby boomer workforce) to move into the Graphical User Interface (GUI) age.Details
Many companies have started using public cloud to host non-critical applications and for storage. Some have gone further, moving significant parts of more critical applications to the cloud.
Is a cloud-based DR suitable for your business? Find out if the cloud is the way to go for you and how to implement a successful DR plan.