IT Infrastructure and Operations

Modern organizations rely on a mix of on‑premises systems, private clouds and public platforms. Without the right support, this complexity can lead to unplanned downtime, security gaps and unpredictable spending. Calance US delivers end‑to‑end infrastructure services, from strategic consulting through ongoing support, so you gain visibility, control and cost‑predictability across your entire environment.

Calance simplifies complex IT environments through strategic planning and proactive support. Our consulting-led approach integrates on-premises systems, private clouds, and public platforms into a secure, cost-effective framework. By aligning infrastructure with business priorities, we enhance reliability, security, scalability, and control over IT spending.

Essential IT Infrastructure Support Services We Provide

Calance US offers the following IT infrastructure support services to ensure seamless operations:

Service Desk and Help Desk

Ensuring your end‑users are well supported ,  whether working at the office or remotely ,  is crucial for your business operations and employee productivity. This means having access to IT assistance whenever they need it.

Onsite Technical Support Services

Our managed services include visits from an experienced engineer to your locations to support complex issues. Whether you’re experiencing laptop or printing problems or need assistance with networking equipment such as Wi‑Fi, our highly skilled team is always here for you.

Office 365, Exchange, and Google Workspace

Tools such as Microsoft O365, Exchange and Google Workspace are critical business productivity applications. Our experts provide services to manage, optimize, and secure your productivity applications.

Infrastructure Management

Our IT infrastructure management includes managing and maintaining your IT policies and processes, equipment, data, and vendors to ensure that IT operations run smoothly and efficiently. This results in minimal downtime while maximizing business productivity. We can also help your company upgrade existing infrastructure, move to the cloud, or establish a hybrid solution.

Transformation & IT Modernization

The move to cloud-based services continues to provide organizations with opportunities to enhance and modernize their underlying IT services. Whether it’s cloud-based servers, software defined networks, cloud-based VOIP solutions, or virtual desktop infrastructure (VDI), Calance has a proven track record of helping organizations adopt and implement new technologies.

Voice, Video, and Chat Communications

Remote work has made voice, video, and chat communications crucial to your business operations. Our skilled engineers can service and troubleshoot and/or synchronize such applications, including cloud-based chat, phone services, and video conferencing platforms.

Consumption-Based Pricing

Flexible bundles and plans that scale with usage no hidden costs or surprise invoices.

Holistic IT Strategy

Expert-led IT infrastructure consulting aligned with your business goals and growth objectives.

24/7 Managed Services

Round-the-clock monitoring, event correlation, and rapid response by U.S. and offshore teams.

Vendor-Neutral Solutions

Seamless integration with AWS, Azure, VMware, Cisco, and more without vendor lock-in.

Scalable Delivery Model

Easily ramp resources for projects, seasonal peaks, or urgent needs no long-term ties.

Why Partner with Calance US for IT Infrastructure and Services?

Calance provides reliable IT infrastructure services that keep your systems secure, efficient, and aligned with your business needs.

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Core Capabilities at a Glance

Your complete IT backbone in one place - support, security, cloud, and recovery designed for seamless business continuity

Capability

Description

Service Desk & End‑User Support

Tier 1–3 IT support services for desktops, mobile and remote‑access issues

Infrastructure Management

Configuration, patching and lifecycle oversight for servers, storage, virtualization hosts and networks

Cloud & Hybrid Operations

Governance, cost‑optimization and policy enforcement for public, private and hybrid cloud environments

Onsite Technical Services

IT infrastructure implementation services including hardware upgrades, wiring and peripheral support

Collaboration Platform Administration

User provisioning, license management and ongoing administration & support for Microsoft 365, Exchange and Google Workspace

Network & Security Monitoring

Real‑time telemetry, vulnerability scans and automated patch validation

Backup, DR & RaaS

Automated backups, disaster‑recover‑as‑a‑service workflows and regular failover testing

Technical Differentiators

Calance elevates standard infrastructure IT services through:

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AI‑Driven Event Correlation

Machine‑learning patterns identify subtle anomalies, like memory leaks or irregular traffic, before they escalate.

Policy‑Driven Governance

Role‑based access controls, change‑management workflows and full audit trails maintain compliance.

Automated Remediation Scripts

Common issues resolve themselves without manual intervention, reducing mean time to repair.

Disaster‑Recover‑as‑a‑Service (DRaaS)

Multi‑site replication with scheduled failover tests validates recovery‑time objectives.

How we Add Value

Onshore + Offshore Staffing

Balanced responsiveness with cost arbitrage through a blended delivery model.

Skills based Billing Model

Align IT spend with real usage - pay only for the expertise and skills required to support your business.

Vendor‑Agnostic Integrations

Freedom to adopt best‑in‑class technologies

AI‑Enhanced Monitoring

Fewer unplanned outages and reduced critical incidents

Quarterly Optimization Reviews

Continuous alignment of your IT infrastructure and operations strategy with business needs while optimizing licenses and tech investments to avoid unnecessary costs.

20-30%

Fewer Incidents

AI pattern recognition and automated remediation.

20-25%

Cost Reduction

Hybrid staffing and consumption‑based billing.

99.99%

Uptime

High‑availability designs and proactive support.

40%

Faster Resolution

Streamlined triage and escalation paths.

What Are IT Infrastructure Services?

IT infrastructure services cover the planning, deployment, and management of your organization’s core technology foundation: servers, storage, networks, virtualization platforms, collaboration tools, and security controls. These services ensure your IT environment runs smoothly, scales with demand, and supports business applications reliably.

Why Do Organizations Need IT Infrastructure Support Services?

Organizations of all sizes rely on IT infrastructure support services to minimize downtime, protect data integrity, and sustain employee productivity. By handling incident triage, help‑desk support, patch management, and hardware maintenance, these services free internal teams to focus on strategic initiatives.

How Are Managed IT Infrastructure Services Priced?

Most providers offer managed IT infrastructure services on a subscription basis, with fixed monthly fees that vary by service scope, infrastructure size, and customization level. This consumption‑based model delivers predictable budgeting and eliminates surprise invoices, though exact pricing can differ significantly between providers.

What Are the Benefits of IT Infrastructure and Operations Management?

An integrated IT infrastructure and operations management approach delivers:

Improved system reliability and uptime
Enhanced performance through proactive monitoring
Cost savings via optimized resource utilization

The ability to focus on core business activities while experts manage day‑to‑day infrastructure tasks

How Do I Choose the Right IT Infrastructure Services Company?

When evaluating IT infrastructure services companies, consider:

Their track record and industry experience
Breadth of service offerings (support, monitoring, consulting)
Security measures and compliance certifications
Flexibility to tailor services to your unique environment
Quality of customer support and service‑level agreements (SLAs)

IT Infrastructure and Operations