Application Managed Services

Maintenance & Support


Managed Services
Application Maintenance & Support

Application Maintenance & Support

Our US and India based application teams provide clients with application monitoring, break/fix support, minor enhancements, preventative maintenance and third level support services for a wide range of COTS, custom built legacy, web and mobile and Microsoft applications.

Application Support Services Include:

    • Basic to Complex Application Support, Maintenance, and Configuration services
    • U.S. Based account management and coordination
    • “Follow the Sun” support coordination
    • Flexible packages of support to cover 24×7 or off-hour shifts

SharePoint Managed Services

We have been assisting clients with the install, design, development, and support of Microsoft SharePoint solutions for many years. Our team of trained and certified professionals focuses on helping clients maximize the value and benefits they can achieve from their investing in SharePoint while keeping their platform operating at peak performance.

Our comprehensive suite of SharePoint Managed Services proactively monitors, manages and support your SharePoint environment on a 24×7 basis. We ensure your users work efficiently and without disruption.


SharePoint Managed Services include the following:

  • Hosting and Specialized System Monitoring: 24/7, 365-day system monitoring. We perform regular health checks, analysis, and trending to pro-actively identify issues requiring remediation; such as database status, web analytics, search crawl logs, etc.
  • Site Administration: including site provisioning, permission management and workflow configuration.
  • Content Management: including creating lists, libraries, page layouts, site templates, and content types.
  • System Support and Issue Resolution: supported by tailored Service Level Agreements (SLAs) that meet the needs of your enterprise .
  • End-User Service Desk Support: Call and email Tier 1 end-user support from our US-based Service Desk support facility.

Our goal is the continuous improvement of the performance, functionality, and security of your environment while your resources focus on your core business.

Testing Services

Testing Services

User expectations of mobile and web apps is higher than ever. You often only get one chance to provide your users with the experience they expect. Finding issues with your apps before users do is more important than ever.
While development teams often get entangled with the engineering, our experience has shown that independent verification teams help reduce the bias. Whether your developers use agile methodology that prefers co-location or a distributed team, our QA Lab can provide verification and validation services

    • Test Planning & Test Case Development

Our automated testing framework  for Responsive Web Design (RWD) compliant websites scans elements and automatically creates test cases. Save time, generate  test cases and never miss a potential fatal-error scenario.

    • Test Automation

We automate your testing. In addition to keeping your initial investment low by using open source tools (like Selenium and Appium), our team will identify what to automate and build automation scripts using global resources.

    • User Testing

We have built a state of the art QA lab capable of user testing on every combination of operating systems, browsers and mobile devices. Our QA resources have built deep domain knowledge. Our resources range from tech-savvy collegiate users to work-from-home moms. Depending on the target demographics of the consumers, we source the users who can provide real feedback.

    • Performance Testing

Calance routinely delivers scalable solutions for enterprise customers. Whether you are trying to understand the impact of large volume of visitors or how much infrastructure to buy, we can help. Our engineering team can collaborate with you to help you understand how to tweak your infrastructure and get better performance.

Let us help you with your
Application Management.

Web or mobile application, we have the support option for you.