We provide clients a comprehensive set of ITIL-based infrastructure management services with a blend of US and off-shore team members focused on continuous improvement. Our services can monitor, manage, and support your infrastructure whether on-premise, in the cloud, or in our own colocation facility.
Our Infrastructure Managed Services are supported by our 24×7 US-Based Support Center with immediate Level 1, Level 2 and Level 3 support per predefined Service Level Agreements (SLAs).
We can start by performing an assessment to your network, identifying the pain points, providing recommendations and a road map for network optimization. Once approved, our team will implement the solution while ensuring minimal disruption to your users.
Following the implementation, we will proactively manage your network through 24/7 monitoring of connectivity and equipment, automatic fault notification and responsive incident management, while your IT staff remains free to focus on strategic activities, instead of network support.
Our well-defined Service Level Agreements (SLAs) guarantee response and resolution times for your network incidents and minimal impact on your users.
- Network Assessment
- Network Optimization
- Network Upgrade
- Network Ongoing Operations & Management of WAN/LAN infrastructure.
- Network Security
Exchange Migration & Support
Migration & Operations Services for Microsoft Exchange environment.
Transformation services from inefficient, unstructured legacy environments with a single point of failure, to a business oriented hierarchical architecture, including data loss prevention using a cloud-based system.
Your Exchange environment will be proactively monitored 24×7 and supported with level 1, level 2 and level 3 support.
Our ultimate goal is to optimize the performance and security of your Active Directory (AD). Our Infrastructure Managed Services team understands the challenges of managing different enterprises with multiple platforms and access points. Our team will ensure your sensitive data is always available and remains protected, regardless of how it is accessed.
- AD deployment, consolidation, migration, restructuring, and upgrade.
- AD diagnosis to resolve issues.
- AD ongoing operational support including patching and security updates.
- AD 24/7 US-based monitoring, reporting and incident resolution services.
New Facility Infrastructure Setup
Project effort to manage and implement the technology and IT infrastructure set-up of your new facility.
We understand the important decisions made when setting up a new office. Our experts will leverage their years of experience to provide value-driven and cost effective-solutions with your future business growth and IT needs in mind.
- Architecture planning and design.
- Hardware infrastructure setup: servers, desktops, printers, etc.
- Network infrastructure setup: firewalls, switches, routers, etc.
- Communication setup: WiFi connection, email, file sharing and phone system.
- Software installation setup: getting your desktops ready with the applications your staff needs.
- Overall project management: a dedicated project manager to be the single point of contact and responsibility. The project manager will coordinate with your various vendors ensuring your setup in completed on schedule.
Partnering with both Amazon Web Services (AWS) and Microsoft Azure, our team of certified architects and systems operations engineers provide clients with cloud migration and ongoing managed cloud services. Our areas of focus include web, mobile backend, data warehouse, and business intelligence solutions. In addition, our cloud team has leveraged our experience in healthcare to provide clients with services aimed at creating and operating HIPPA compliant cloud hosting environments.
Back-up & Disaster Recovery
Our backup and disaster recovery solutions leverage cloud storage and compute services, providing customers a means to move away from traditional tape backup and a way to avoid the high cost of maintaining a separate physical DR site.
Hosting Services and Server/Storage
Calance operates a Data Center in Orange County, CA and provides customers with co-location and dedicated hosting services.
Our secure SSAE certified facility is available to you 24×7. We offer hosting, monitoring and managing of mainframes, mid-range, web-based and client/server platforms. Our data center is fully staffed and built exclusively as a mission critical data center with 10,000 square feet of raised-floor space using state-of-the-art physical security, data security, environmental protection, 24×7 command center, power support systems, fire protection, and redundant telecom circuits.
We have saved clients significant budget dollars by hosting at our facility.
Many of our client’s current solutions are not adequately protecting them from newer viruses and ransom-ware that are costing their business time and money. We vetted multiple products and found that Kaspersky offered the greatest protection and manageability to workstations and mobile devices. Endpoints, both connected to the network and remote, could be protected and the security settings managed from a central console. Because of our relationship with Kaspersky, we are able to give clients amazing customer services and world class technical support.
We mainly implement Dell KACE for our Client’s Asset Management, Software License Compliance and Software Deployment. Most recently we have begun using it to deploy Microsoft Windows Updates. KACE is very much an all-inclusive system for companies. It provides many features that would otherwise cost much more and require a lot more engineering support. KACE can be completely run by a Service Desk department without any outside interaction from other departments.
Provision and management of virtual servers using VMWare, Microsoft Hyper-V and others technologies.
Our clients benefit from:
- Server consolidation
- Reduced total cost of ownership
- Improved availability and business continuity
- The increased efficiency for development and test environments.
We host and manage Citrix environments.
We help our clients implement and manage secure, high-performance, and highly reliable Citrix environments to meet their needs. We assist our clients in selecting the right approach to meet their performance, reliability, security and cost requirements. Hosted at our data center in Orange County, CA, we fully support and manage the environment.