We outperform traditional Service Desk operations by focusing on generating actionable insights and delivering excellent end-user experiences.
We provide insights that help reduce calls. We identify trends and root causes of incidents and inquiries, and work with our clients to proactively prevent calls by actioning these insights.
We focus on providing excellent end-user experiences leveraging a robust knowledge base, ITIL-based processes, and trained US-based service desk agents and field support.
It’s all about your end-user experience!
No matter what your end users’ preferences are — in-person, phone, email or self-service — Calance is always ready to offer the IT support your end-users need to do their jobs better. Our channels of support include live remote support and onsite desk-side support. Support can be provided through one or both channels. Combining both gives your end user a seamless integrated technical support with a single point of contact for technical needs and ultimately an optimized end-user experience.
Live Remote Support
- Phone and email technical support with Service Level Agreements (SLAs) that meet your business needs.
Onsite Desk-Side Support
- Face-to-face support at your end-user desk, at your premises.
Let us be the helpful friendly face of your company.
We go above and beyond traditional service desk
Excellence in supporting both standard and customized apps and applications
Our technical support is not limited to standard software and apps. We support both Proprietary & non-Proprietary Software. Our Service Desk team learns our clients’ apps, support them and provide feedback to reduce support calls.
US-based and hybrid on/offshore models available
US-based support provided from our support center in Orange County, CA.
Multi lingual options available — Spanish
24 / 7 / 365
We’re always available to support you and your team
Proactive input to app owners to drive improvements.
An extension of your team
Our service desk experts seamlessly augment your IT team and perform as part of your staff both remotely and onsite.
New user on-boarding & training
We provide group or one-on-one onboarding and training for your new end users – so your team does not have to worry about that – on both standard and proprietary software and apps.
Our team will execute IT procurement on behalf of your team so that they concentrate on what they do and do their jobs better.