Managed Services

Infrastructure Management, Co-location Hosting, Application Management and Support, Web and Application Testing, End User Service Desk and Desktop Support Services focused on operational excellence and continuous improvement.

Hosting

Infrastructure Managed Services

We provide clients a comprehensive set of ITIL-based infrastructure management services with a blend of US and off-shore team members focused on continuous improvement. Our services can monitor, manage, and support your infrastructure whether on-premise, in the cloud, or in our own colocation facility.

Our Infrastructure Managed Services Include:

    • Network/Connectivity
    • Exchange
    • Active Directory
    • New Facility Infrastructure Setup
    • Hybrid Cloud
    • Backup/Disaster Recovery
    • Hosting Services and Server/Storage
    • Endpoint Protection
    • Desktop/Client Management
    • Server Virtualization
    • Citrix Environments

Download our Case Study

Featured Client: Energy Tubulars, Inc. (ETI) – a full-service OCTG solutions provider to the oil, natural gas and geothermal industries.

Download

Visit our Infrastructure Managed Services page.

Learn more

Application Managed Services

Our US and India based application teams provide clients with application monitoring, break/fix support, minor enhancements, preventative maintenance and third level support services for a wide range of COTS, custom built legacy, web and mobile and Microsoft applications.

Our Application Managed Services Include:

    • Application Manitenance & Support
    • SharePoint Managed Services
    • Testing Services

Download our Case Study

Featured Client: Isuzu – a leader in transportation, commercial vehicles and diesel engines manufacturing.

Download

Visit our Application Managed Services page.

Learn more
Application Maintenance & Support

Let us help you with your
IT Management.

On-premise or in the cloud, we have the support option for you.

Contact us
helpdesk_icon

Service Desk/Help Desk/End User Support

Our team of support professionals is based in the US, and provides technology and application support services to customers operating in North America. In addition to achieving high issue resolutions rates, we also provide clients with information and insights to help reduce calls. We work with clients to prevent calls, and enable self-service support options.

We address first and second level support for standard office software packages, custom applications and proprietary software while meeting customer-defined service-level agreements.

Our processes are continually evolving to drive ever-greater services levels. This is not only reflected in faster resolution times and enhanced service levels, but also through innovative analysis of the ticket data to provide higher business value to our customers.

We go beyond traditional help desk metrics to deliver greater value across the broader business goals.

Visit our Service Desk page.

Learn more