Infrastructure Management, Co-location Hosting, Application Management and Support, Web and Application Testing, End User Service Desk and Desktop Support Services focused on operational excellence and continuous improvement.
Our SOC solution goes beyond simply installing a SIEM product and sending your team members an overwhelming number of alerts to review. Our Security Engineers use analytic software to conduct the deep analysis required to provide you with actionable remediation recommendations.
Our Security Operations Center as a Service (SOCaaS) solution includes the following:
- Monitoring of an identified network, incorporating of network devices, servers and user workstations and laptops within the identified network;
- Analyzing logs to detect and identify potential threats and notify responsible tower representative;
- Reporting on security operations performance; and
- Providing support and recommendations to improve security operations.
Infrastructure Managed Services
We provide clients a comprehensive set of ITIL-based infrastructure management services with a blend of US and off-shore team members focused on continuous improvement. Our services can monitor, manage, and support your infrastructure whether on-premise, in the cloud, or in our own colocation facility.
Our Infrastructure Managed Services Include:
New Facility Infrastructure Setup
Hosting Services and Server/Storage
Application Managed Services
Our US and India based application teams provide clients with application monitoring, break/fix support, minor enhancements, preventative maintenance and third level support services for a wide range of COTS, custom built legacy, web and mobile and Microsoft applications.
Our Application Managed Services Include:
Application Manitenance & Support
SharePoint Managed Services
Service Desk/Help Desk/End User Support
Our team of support professionals is based in the US, and provides technology and application support services to customers operating in North America. In addition to achieving high issue resolutions rates, we also provide clients with information and insights to help reduce calls. We work with clients to prevent calls, and enable self-service support options.
We address first and second level support for standard office software packages, custom applications and proprietary software while meeting customer-defined service-level agreements.
Our processes are continually evolving to drive ever-greater services levels. This is not only reflected in faster resolution times and enhanced service levels, but also through innovative analysis of the ticket data to provide higher business value to our customers.
We go beyond traditional help desk metrics to deliver greater value across the broader business goals.