Service Desk and Help Desk
Ensuring your end-users are well supported — whether working at the office or remotely — is crucial for your business operations and employee productivity. This means having access to IT assistance whenever they need it.
Infrastructure Management
Our IT infrastructure management includes managing IT policies and processes, equipment, data, and vendors to ensure that IT operations run smoothly and efficiently. This results in minimal downtime while maximizing business productivity. We can also help your company upgrade existing infrastructure, move to the cloud, or establish a hybrid solution.
Onsite Technical Support Services
Our managed services include visits from an experienced engineer to your locations to support complex issues. Whether you’re experiencing laptop or printing problems or need assistance with networking equipment such as Wi-Fi, our highly skilled team is always here for you.
Transformation & IT Modernization
The move to cloud-based services continues to provide organizations with opportunities to enhance and modernize their underlying IT services. Whether it’s cloud-based servers, software defined networks, cloud-based VOIP solutions, or virtual desktop infrastructure (VDI), Calance has a proven track record of helping organizations adopt and implement new technologies.
Office 365, Exchange, and Google Workspace
Cloud-based tools such as MIcrosoft O365 and Google Workspace are perfect for minimizing your infrastructure and operations footprint. They allow your teams to communicate and collaborate effectively, as well as maximize productivity. Let our cloud experts remove the stress and burden of managing your cloud-based environments.
Voice, Video, and Chat Communications
Remote work has made voice, video, and chat communications crucial to your business operations. Our skilled engineers can service and troubleshoot and/or synchronize such applications, including cloud-based chat, phone services, and video conferencing platforms.
Enjoy Peace of Mind With 24/7 Support
Our service desk and systems engineering teams work 24/7, so we’re always available to help your end-users and resolve major issues quickly when they happen.
Benefits of having us as your IT team include:
Customized solutions
Continuous proactive monitoring
Predictable monthly costs
ITIL-based infrastructure management services
Over 20 years of experience
Exceptional service
Let one of our IT experts know about your organization’s requirements, and we will work with you to arrange a set of IT managed services tailored to your needs.
Whether you need a help desk to provide support for a specific set of applications and solutions, or a full ITIL-based service desk to cover all of your IT services, with Calance, you’ll always have the peace of mind knowing that we will be here, working with you and supporting your end users.