Book A Meeting

Discover how our high-performance IT Helpdesk can reduce downtime and lighten your team’s load

success
Thank you for filling out the form!

We will get back to you shortly to assist with your IT Help Desk needs. For any immediate inquiries, reach out to us at connect@calance.com

Technology is a core competency for businesses today. Additionally, as your teams adjust to remote and hybrid set-ups, a high-performing and experienced IT support desk is critical. With Calance's IT help desk services, you onboard an expert team that’s committed to delivering efficient resolutions for IT challenges, through customized solutions that fit your needs.

Why Invest in IT Help Desk Outsourcing

 As your business scales up, the internal IT team can begin to feel stretched to adequately meet the growing volume of support requests. Outsourcing your IT help desk to a trusted partner can help take the pressure off your internal teams and deliver a range of benefits:

Optimize IT Helpdesk Operations

Experience uninterrupted and efficient operations as your teams get to focus on doing their best work, and not worry about routine IT issues

Get IT Help Desk Services Faster

Quickly and effectively resolve your IT challenges with dedicated experts offering IT Help Desk Outsourcing. Always accessible to your remote and on-site teams, we ensure seamless Help Desk Services.

Prevent IT Disruptions

Get access to technology specialists with our IT help desk support and help desk services who can monitor the health of your IT setup, proactively resolving issues before they disrupt your business growth

Reduce IT Support Costs

Outsourced IT help desk gives you access to highly trained resources, at a fraction of the cost of maintaining an internal team. Outsourcing enables organizations convert fixed IT costs into variable costs by paying for what they need and when they need it. 

Eliminate Overheads

With not having to maintain a large IT team, you can eliminate a range of overhead costs like salaries, benefits, training. You also eliminate spending on any tools and solutions required for IT support, while still availing the industry-leading platforms brought in by your outsourced partner.

Outsource Your IT Help Desk with Confidence

Get this ultimate guide and know how to:

  • Identify your key business objectives for outsourcing the IT helpdesk
  • Evaluate and choose the right outsourcing partner 
  • Manage and measure the performance of your outsourced team

Download the Guide

Why Calance - IT Help Desk Services Partner

At Calance, our IT help desk services aim to empower your teams to fully focus on innovation and ensure that your IT infrastructure can handle it all. We deliver on this promise with:

technical-support (2)

Customizable IT Help Desk Support

From basic IT help desk support on a limited budget to a fully dedicated 24x7 IT help desk, our help desk services are tailored to scale with your organization's evolving needs.

rating

Consistent Expertise

With an average employee tenure of over 7 years, our support teams can stay largely consistent for organizations, capable of offering deeper insights and high quality solutions for your business over the years.

long-term

Long-Term Focus

Going beyond simply resolving IT issues, we aim to be your strategic IT partner helping you evolve and improve your infrastructure over the course of our engagement.

standard

Industry-Standard

We deliver a comprehensive set of ITIL-based infrastructure management services, with a blend of US and off-shore team members focused on continuous improvement.

report

Reporting and Analytics

Track, measure and analyze the health of your IT infrastructure, and the performance of your help desk, to drive continuous improvement.

technical-support (1)

Customized Service

We adapt to work with the ticketing systems, IT support processes, and communication styles of your organization, to ensure that we take over support operations seamlessly and work as a natural extension to your team.

Lets Talk

Clients We Service

Verogen
Hollywood Presbyterian
Wellpath
isuzu

Choose the IT Helpdesk Service meant for You

Calance has been a trusted IT partner for small and mid-size businesses for 25 years. Whether you are a small business with outsourcing cost concerns or a mid-scale company with requirements for dedicated IT support, we have got you covered 

Small Businesses

A small IT help desk capable of offering support with basic technology systems in use - that’s typically what small businesses look for. The key concern for them is the cost of outsourcing, and whether their needs will be adequately prioritized by the outsourced vendor. 

If you are a small business, it is critical that you find an outsourced IT helpdesk that delivers the required SLAs, at the right cost.                                       

Mid-size Businesses

Complex IT environments, larger ticket volumes, distributed teams, and 24x7 support requirements - mid-size businesses need IT help desk partners that can efficiently handle all these aspects. Trained experts, a familiarity with their business and teams are a few other key qualities that midsize businesses look for. 

Calance is seasoned across the board to assist businesses with these advanced IT support requirements.                                       

askme is a real-time chatbot designed for organizations using Microsoft Teams.

Explore More

IT Help Desk Resources

Blog

How to Overcome the Top 4 Challenges to Outsourcing IT Help Desk Support

Outsourcing business operations to a third-party provider comes with numerous benefits ranging from reduced costs ...

Read More
Blog

4 Ways an Outsourced IT Help Desk Delivers a Positive ROI

Outsourcing any kind of business operation is a decision that involves careful consideration and evaluation for most organizations ...

Read More
Blog

10 Reasons to Hire a Managed IT Services Provider

In a recent article from Entrepreneur, high-performance growth marketer Chris Porteous argues that the growth ...

Read More
Case Study

Ensuring High Dealer Satisfaction with an Outsourced IT Help Desk

Calance delivers an outsourced IT help desk team that offers stable, consistent support to help a global automotive manufacturer build....

Read More
Case Study

Outsourced IT Help Desk that Aligns with Client's Unique Culture

How did Calance help one of San Diego’s largest healthcare organization deliver seamless helpdesk experience by ...

Read More
Case Study

Service Desk Support for Nobel Biocare

Nobel Biocare is a pioneer in the field of innovative implant based dental restorations from single-tooth to fully edentulous ...

Read More

Schedule a Free Consultation

Discover how our high-performance IT Helpdesk can reduce downtime and lighten your team’s load

success
Thank you for filling out the form!

We will get back to you shortly to assist with your IT Help Desk requirements. For any immediate inquiries, reach out to us at connect@calance.com