What Is a SOC?

Blog
According to a recent global survey, cyber incidents and business interruption take the top spot (34%) as the most concerning to businesses worldwide...

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Developing a Cybersecurity Plan for a Small Business

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Benjamin Franklin and Winston Churchill are credited with saying, "those who fail to plan, plan to fail." That could not be more true than in the...

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7 Challenges to Expect When Outsourcing IT Help Desk Support and How to Overcome Them

Blog
Consumers have high expectations for their technology. When there are problems, internal and external users all expect quick solutions. At the same...

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What Is vCISO-As-a-Service and How Can It Benefit SMBs?

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Small and medium businesses (SMBs) often need help finding the right investment balance for cybersecurity. Too much, and they are wasting resources...

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5 Ways Outsourced IT Support Boosts Profitability

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IT leaders can save time and stress with outsourced IT support. Unfortunately, making life easier for the IT staff isn't always enough of a reason...

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Improve Remote Work With Outsourced IT Help Desk Support

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While remote work was initially considered a stopgap during the pandemic, many employees now expect a remote — or at least hybrid— work environment....

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The IT Help Desk Demystified

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Staffing the IT help desk isn’t as easy as it used to be. More employees are working remotely, increased demand for skilled IT professionals has...

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Outsourcing an IT Help Desk:  Everything You Need to Know

Blog
Although technology gives businesses an essential dose of efficiency, organizations still need to offer support to their users. Even the most...

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How to Overcome the Top 4 Challenges in IT Support Outsourcing

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Outsourcing business operations to a third-party provider comes with numerous benefits ranging from reduced costs, access to specialized workforce,...

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