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What Is a SOC?

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According to a recent global survey, cyber incidents and business interruption take the top spot (34%) as the most concerning to businesses worldwide...

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Developing a Cybersecurity Plan for a Small Business

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Benjamin Franklin and Winston Churchill are credited with saying, "those who fail to plan, plan to fail." That could not be more true than in the...

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7 Challenges to Expect When Outsourcing IT Help Desk Support and How to Overcome Them

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Consumers have high expectations for their technology. When there are problems, internal and external users all expect quick solutions. At the same...

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What Is vCISO-As-a-Service and How Can It Benefit SMBs?

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Small and medium businesses (SMBs) often need help finding the right investment balance for cybersecurity. Too much, and they are wasting resources...

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5 Ways Outsourced IT Support Boosts Profitability

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IT leaders can save time and stress with outsourced IT support. Unfortunately, making life easier for the IT staff isn't always enough of a reason...

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Improve Remote Work With Outsourced IT Help Desk Support

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While remote work was initially considered a stopgap during the pandemic, many employees now expect a remote — or at least hybrid— work environment....

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The IT Help Desk Demystified

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Staffing the IT help desk isn’t as easy as it used to be. More employees are working remotely, increased demand for skilled IT professionals has...

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Outsourcing an IT Help Desk:  Everything You Need to Know

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Although technology gives businesses an essential dose of efficiency, organizations still need to offer support to their users. Even the most...

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How to Overcome the Top 4 Challenges in IT Support Outsourcing

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Outsourcing business operations to a third-party provider comes with numerous benefits ranging from reduced costs, access to specialized workforce,...

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